Shipping information

How do you calculate the cost of shipping?

Shipping options and pricing are automatically presented at checkout. The fee charged is based on the weight, size, and delivery destination.

What orders get free shipping?

We are unable to continue to offer free shipping. This is due to the increasing cost of shipping, and the low margin on the products that we sell. We continue to work on ways to improve shipping options and will update this information as and when this situation changes.

How quickly will you ship my order?

We try to ensure that orders are packed for the next courier pick-up. This is not always possible, either when order volumes are very high, or when orders are placed too near to the time that the courier picks up.

Delays may occur if we need to discuss your order with you before shipping.

Our Courier collection is at 4pm, Monday to Friday. Delivery timeframes vary by region:

South Island - next business day

North Island - two to three business days

Rural delivery - add one business day

Courier delays can always occur, and are outside of our control.

Are there any exceptions?

Orders which include dangerous goods such as oxygen and CO2 bottles require special freight arrangements. These may add 1 to 3 days to the expected delivery timeframe.

How can I track my order?

If tracking information is available, this is included in your shipping notification email. If you have not received one, it is worthwhile checking that your email software has not moved the email to a spam or promotions folder. You can also log into your account and see your order status as well as seeing tracking information.

Do you ship international?

Currently we do not ship international orders except by prior agreement.