Shipping FAQ
How quickly will you ship my order?
Most orders are packed in time for the next courier pick-up. This is not always possible, either when order volumes are very high, or when orders are placed too near to the courier pick-up time.
Delays may occur if we need to discuss your order with you before shipping.
Our courier collection is at 4pm, Monday to Friday.
How can I track my order?
Once your order has shipped, you will receive a shipping notification email with your tracking information. If you have not received one, please check that your email software has not moved the email to a spam or promotions folder. If you cannot find it, you could search for “League of Brewers: Shipment” in your emails.
You can also log in to your account and see your order status as well as your tracking information.
If you cannot find the email and do not have an account, please contact us and we can provide you with your tracking number.
Once you have your tracking number for your order you can check the status of your shipment by going to the courier tracking pages and entering your tracking number.
Post Haste Tracking
Please note when using the tracking, ensure you select Customer Printed Labels (incl. Despatch IT Labels) and enter 2047194 in the Company A/C field and your tracking number in the Consignment Number field.
What should I do if my order is late?
After tracking your order, if you believe your order is significantly delayed, or you believe the tracking information is incorrect, you can submit an enquiry directly with the courier company.
Aramex - submit an enquiry and you will receive an Aramex enquiry number. They will then contact you and try to resolve the problem.
Post Haste - please contact your local branch and a Customer Service Representative will be able to assist you. Please ensure you have your tracking number handy
NZ Post - complete a parcel enquiry, selecting “my item has not been delivered” as your enquiry type
Mainfreight - please contact your local branch and a Customer Service Representative will be able to assist you. Please ensure you have your tracking number handy
Team Global Express - complete the contact form to contact the New Zealand Customer Assist team
What should I do if my order is lost?
If the courier has lost your parcel, you will need to contact us Please provide us with your tracking number and your enquiry number (if relevant), and we will escalate the problem directly with the courier company. If your parcel is deemed lost, we will contact you to arrange a replacement or refund.
Do you ship international?
Currently we do not ship international orders except by prior agreement.
