Shipping information

PLEASE NOTE: ALL COURIER SERVICES IN NZ ARE EXPERIENCING SIGNIFICANT DELAYS DUE TO OVERWHELMING DEMAND. We are unable to contact the courier to ask for shipping updates until they have dealt to their backlog. This is expected to take a week at least.

 

How do you calculate the cost of shipping?

Shipping options and pricing are automatically presented at checkout. The fee charged is based on the weight, size, and delivery destination.

What orders get free shipping?

We are unable to continue to offer free shipping. This is due to the increasing cost of shipping, and the low margin on the products that we sell. We continue to work on ways to improve shipping options and will update this information as and when this situation changes.

How quickly will you ship my order?

We try to ensure that orders are packed for the next courier pick-up. This is not always possible, either when order volumes are very high, or when orders are placed too near to the time that the courier picks up.

Delays may occur if we need to discuss your order with you before shipping.

Nelson, Richmond, Mapua, Motueka, Riwaka, Brightwater and Wakefield - Aramex (Fastway)

Courier leaves at 11.30am, Monday to Friday. Should nclude all orders placed before 10.30am. Parcels expected to be delivered the same day, unless rural delivery is required. This will add one day.

All other locations - Aramex (Fastway)

Courier leaves at 4pm, Monday to Friday. Should include all orders placed before 2pm. Delivery timeframes vary by region, but please note that in all cases rural delivery is expected to add an additional day to delivery timeframes.

South Island - next day

North Island - two to three days

Are there any exceptions?

Orders which include dangerous goods such as oxygen and CO2 bottles require special freight arrangements. These may add 1 to 3 days to the expected delivery timeframe.

How can I track my order?

If tracking information is available, this is included in your shipping notification email. If you have not received one, it is worthwhile checking that your email software has not moved the email to a spam or promotions folder. You can also log into your account and see your order status as well as seeing tracking information.

Do you ship international?

Currently we do not ship international orders except by prior agreement.